When PSG Hospitals was started in 1989, there were only five staff nurses in the outpatient department. As the hospital opened wards and the flow of inpatients increased, more staff nurses and nursing assistants were recruited. Initially, they were controlled by a Public Relations Officer. It was only in 1990 that they were brought under a nursing superintendent. The first head of the department was Ms.Govindammal, a retired Nurse from the Armed forces..

Today, the department, led by Nursing Superintendent Sr S. Malliga and assisted by Assistant Nursing Superintendents, has nursing supervisors, staff nurses and nursing assistants besides auxiliary nurse mid-wives. Nurses trained by the department are often recruited by hospitals abroad. One reason for this is the constant process of skill development undertaken by the department.

In 2004-’05, the department came out with a manual for nursing procedures and protocols to ensure uniformity in services across the hospital. Two years later, it started organising seminars, workshops and conferences at state and national levels to expose its personnel to new developments in their field of work. To raise the standard of services offered by its staff, the nursing department gives sponsorships for higher education and speciality training as per the needs of the hospital.

In 2008-’09, the department implemented a printed format for nursing assessment and diagnosis, which emphasised its problem-solving approach towards care management. It involved assessment, planning, implementation and evaluation based on specific needs of patients. To control infection that develops in patients during hospitalisation, it constituted a team of nurses in 2009 to improve hygiene and waste disposal as per the standards set by the National Accreditation Board for Hospitals & Healthcare Providers.

A year later, the department started using a workbook that gave details of nursing intervention techniques on which all staff nurses were assessed over three months. In 2012-’13, it gave a boost to training by starting a cell with clinical nurse educators. Nurses are also sponsored and encouraged to attend conferences and workshops to hone their skills and broaden their knowledge. New nurses have to undergo an orientation programme for two weeks, during which they are trained in policies, procedures, ward routines and activities, documentation and protocol, evaluation and development activities. Staff nurses have to undergo yearly training to upgrade skills. Their performance and knowledge are assessed every three months. A journal club gives nursing supervisors the opportunity to make presentations on ward management, stress relief and time management besides communication and leadership skills.

Such constant quality checks and training in addition to motivation ensure that the hospital has one of the best teams of nurses anywhere in the country. Not resting on its achievements, the department is working towards attaining the ideal ratio of nurses to patients.

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